inetnum: 203.82.32.0[whois][trace][reverse ip] - 203.82.47.255[whois][trace][reverse ip]
netname: FIBERCITYNET
descr: FiberCity
descr: ISP
descr: Makati, Philippines
Here are the email messages from the scammer:
from Customer support Colon Pro
to
cc Support@colonprocleanse.com
date 7 June 2009 15:09
subject Call regarding CP92246
Hello
Thank you for your call regarding:
Order ID
CP92246
We have cancelled your subscription and you will NOT be billed for any future orders effective 6/06/2009
We have also noted your feedback:
you called and updated you refund... you received again another charged.. you requested for refudn.. you will return the bottle..
We have forwarded a copy to the appropriate department for review. You will have a response via email in the next 24-48 hrs.
If you have any questions or concerns, please contact customer support at the following email:
Support@colonprocleanse.com
Thank you
Customer Support
----
from | Customer support | ||
to | |||
date | 8 June 2009 18:10 | ||
subject | Re: Call regarding CP92246 | ||
mailed-by | gmail.com |
Hi,
Thank you for your email.
As part of our policy, a cancellation of the original purchase can only occur after you have received the order, and sampled the actual product itself. This is the entire purpose of the trial order.
As such, should you wish to cancel your order beyond the first sample, please email us when you have received your order, and do state the reason then that you are not satisfied with the product.
If you are satisfied with the product received, please do nothing, and we will only charge you for the bottle received in a few days thereafter.
If you have however changed your mind about your order, then the original package of 30 capsules must then be sent back in its unopened form (since we are assuming you are changing your mind about the entire order given that you are contacting us prior to receiving the shipment).
To do so, please simply advise us via return email that you wish to return the package, and we can provide you with a RMA# and address, and once you give us the tracking number for the return package, we can cancel your order accordingly.
Thank you for understanding our try first, pay later trial policy (which is not meant for abuse of the ‘trial’, which I am sure you can understand many unscrupulous customers attempt to do).
We trust that you will indeed be delighted with the product and will choose to keep it, in which case you will be billed only for the item received.
We will however cancel ALL future bills after that, so only the original package of 30 pills will be charged to your card.
If you should have any further questions, please also feel free to let me know.
Best regards,
Shane West
Customer support
----
from | Customer support | ||
to | |||
date | 9 June 2009 03:44 | ||
subject | Re: Call regarding CP92246 | ||
mailed-by | gmail.com |
Dear Customer
Thank you for your email and inquiry
Please let me know:
1. The amount that was deducted from your card
2. The charge descriptor that appears on your card's statement
I will be most happy to assist you on this matter thereafter
Thank you and best regards,
Victoria Carols
Customer Support
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Message-ID: <13e801c9e8ac$52702530$cf03a8c0@contactda4b18d>
From: "Customer support"
To:
References: <7d0a08030906061319u73d23dddm33c8d7c2fec8492f@mail.gmail.com>
Subject: Re: Call regarding CP92246
Date: Mon, 8 Jun 2009 19:44:29 -0700
Organization: Colonprocleanse
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Content-Transfer-Encoding: quoted-printable
Hello Thank you for your call regarding: Order ID CP92246 We have cancelled your subscription and you will NOT be billed for any future orders effective 6/06/2009 We have also noted your feedback: you called and updated you refund... you received again another charged.. you requested for refudn.. you will return the bottle.. We have forwarded a copy to the appropriate department for review. You will have a response via email in the next 24-48 hrs. If you have any questions or concerns, please contact customer support at the following email: Support@colonprocleanse.com Thank you Customer Support |
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